Here at Last Tango we want you to be happy with your purchase. If for whatever reason our merchandise isn't up to your standards or has a manufacturer defect we will glady take it back within 15 days of receiving. All we ask of you is to call our office to receive a Return Authorization. We want you to know that we stand by our product and take great pride in providing our customers with high-quality mercandise. We do not want you to have anything from Last Tango that is not 100% satisfactory! Please check out the link "Returns & Exchanges" for full detailed steps on the process of our returns.